Kansallinen HTA-koordinaatioyksikkö FinCCHTA
PL 10, 90029 OYS
fincchta@ppshp.fi
Suvanto Care Safety Service
Information about the product
The Suvanto Care safety service is a digital platform solution that collects and transmits real-time information and alerts to healthcare professionals as well as family members about the daily life of a client living at home. The service also provides a communication channel between the client, family members, and professionals. The service can be connected to various data collection devices, including but not limited to sensors that observe the home environment, a video tablet, an emergency phone and watch.
It may also be integrated with other systems. This assessment focuses solely on the Suvanto Care safety platform solution and the associated web service, the Suvanto Care mobile application, and the video terminal user interface.
The manufacturer has classified the product as a non-medical device, and therefore it should not be used for purposes designated for medical devices.
Additional information
- Finnish
- Swedish
- English
- ISO 13485
Conclusion 6.4.2026
The product meets the assessment criteria mainly
The Suvanto Care Safety Service is suitable for monitoring and ensuring the safety of a customer living at home. It allows the client to assemble a unique array of devices to permit continuous observation and monitoring of the customer’s situation, as well as the use of remote services. The service is suitable for assessing service needs and developing a home care service package.
Comparative evidence on the product’s effectiveness in improving the well-being of clients living at home remains limited.
The assessment is based on the information provided by the company.
Assessment fields
The benefits pursued with the product
The primary objective of the Suvanto Care safety service is to ensure the independent and safe living of the older adult at home for as long as possible. With the information collected by the service, the healthcare provider is better able to plan out and assess the need for services and correctly allocate the labour resource of professionals. The service also aims to support the social inclusion and active living of older people.
Research evidence related to the product under assessment
Suvanto Care has been employed in a number of wellbeing services county projects and pilots, where technological solutions have been sought to support home living for the older adult. The company provided data on cost savings associated with physical and virtual home visits implemented in four wellbeing services counties in 2024. In addition, several theses have been completed on the service. For this assessment, a summary has been compiled based on these final reports, theses, and the cost calculations produced by wellbeing services counties. As the cost calculations are confidential, they are referred to only at a general level in this assessment.
Views of the older adults and their family members on the service
Sensors, remote access tablets, and emergency phones have increased the sense of security of the older adults and supported their independent living [2,3,4,6,7,8,9]. Feeling of loneliness has decreased when it is possible to keep in touch with both relatives and professionals through a video link. Monitoring movement outside the home was positively perceived as encouraging an active lifestyle. [3,6] Remote communication via group video calls has also been positively received among the older adults [7,8]. The majority of the older people who participated in the projects and pilots felt that the sensors installed at home were imperceptible and did not interfere with everyday life. Some were wary of them and considered them a means of supervision. [4,8] Older people expressed a need to be able to initiate a call themselves, if needed, via the remote communication tablet [8].
In turn, relatives and other close persons to them have felt that sensors and other technological solutions serve as important supportive aids that have reduced concerns about the well-being of the older person [2,4,8,9]. Video calls with the older person were considered particularly valuable [3,8]. According to relatives, the use of remote connections has changed their role from a passive recipient of information to an active participant in the care of the older person [9]. However, the information generated by the sensors has, at times, led to uncertainty and has not been regarded as completely trustworthy. [4].
A thesis completed in 2025 introduced the Suvanto Kotona service to people with a memory disorder and their relatives. The participants did not have any technology in use to support living at home. After the introduction, the participants’ views on the usefulness of technology supporting living at home, as well as their willingness to use such technology, were explored. A total of 26 individuals participated in the survey, of whom 10 had a memory disorder and 16 were their relatives. The respondents considered the technology reliable and felt that it increased the safety of living at home. It was also perceived to alleviate, in particular, relatives’ concerns. Sufficient information about the technology and the resident’s consent to the use of sensors were considered important. Ease of use, unobtrusiveness, and a reasonable price of the sensors increased willingness to use them. In contrast, extending the length of time a person with a memory disorder can live at home with the help of technology was not seen as a significant goal by the respondents. [10]
Views of professionals on the service
Some professionals have felt that the use of technology such as video connectivity and sensors is useful for monitoring the status of the older adults and assessing their need for services [2,3,5,7,9]. According to professionals, remote connection has also enabled faster discharge from the hospital and extended the time people can continue living at home before moving to enhanced assisted living [3].
Remote connections have made it possible to replace physical visits [1,3]. According to the cost calculations produced by wellbeing services counties, replacing a physical visit with a remote visit saves both time and costs. When considering the mean prices across four example counties, the average cost of a remote visit is clearly less than half of that of a physical visit. Based on information provided by wellbeing services counties, more than twice as many remote visits can be conducted per day compared with physical visits. [1]
During the spring of 2025, for example, in one wellbeing services county, there were just over 200 home care clients using video tablets as part of the Suvanto Care safety service. During that period, just under 6000 remote visits per month were conducted by professionals via the video tablets. During that time, family members also made more than 200 video calls per month. [1] The video calls have been seen as a positive addition in everyday life and were felt by the older adults to be beneficial [3,4].
Many professionals believe that the information generated by the technology has not been made use of properly. There has been no time to monitor the sensor data, or it has not been considered useful. Various malfunctions have increased workload and reduced well-being at work: for example, battery replacements and connectivity failures have caused unnecessary alarms and increased in-person visits with the older adults. [4]
In some wellbeing services counties, making full use of the technology has been found to require the establishment of a new job role in order to fully integrate the analysis of sensor data and communicating it to caregivers [4,7]. According to the professionals, making use of the technology requires a more customer-oriented needs assessments and a clearer division of duties in order to integrate it into the treatment process. [4,5] Sensor technology may provide useful additional information for needs assessment, supporting the RAI (Resident Assessment Instrument) assessment as well as SAS (Selvitä-Arvioi-Sijoita, i.e. “determine, evaluate, place”) decision-making. In particular, the added value may relate to the assessment of the client’s nutrition, activity, and performance in activities of daily living. [12].
Literature reviews
There exist many different types of remote home monitoring systems. These may, for example, combine sensors (sensors worn by the customer, room sensors) in different ways and also differ in the way the information received from the sensors is combined and presented.
The reviews suggest that remote monitoring can help in formulating an overall picture of a resident’s well-being and detect deficiencies in functional capacity earlier than is possible with traditional methods. This can lead to cost savings when the deterioration of the client’s condition can be prevented in time, and more invasive treatments can be avoided. [13,14,15,16] Furthermore, remote monitoring appears to be beneficial in supporting living at home [14,15,16,17]. It increases the sense of independence and security of the older adult and promotes a physical active lifestyle. However, the use of technology presents challenges and requires guidance and support. [13,17] The client must be suitable for remote home care, and suitability should be assessed on an individual basis. A positive attitude towards technology, willingness to learn new things, good collaboration skills, and the ability to understand instructions provided remotely are required. [18]
Remote communication tools have increased interaction between the older adults, their family members, and professionals, but there exists little research on if they can support the social inclusion of the older adult [14,19].
Few studies with a comparative design have been carried out, and where they exist, the data sets have been small and follow-up times short. Therefore, there continues to exist a need for research evidence on the effectiveness of remote monitoring systems. However, it appears that the use of the Suvanto Care safety service for video-mediated client visits (i.e. remote visits) in wellbeing services counties can both reduce costs and free up staff time for other tasks, particularly when a physical visit is replaced with a remote visit.
The company has identified potential adverse effects associated with use of the service, such as risks related to alarms failing to function or false alarms. Users are informed of these considerations both verbally and in writing during service implementation. According to the company, the service provider should always assess the suitability of the service as part of the client’s care and service plan. [1]
There exists research evidence of the safety of the service [1].
According to information provided by the company, the service has not compromised customer or patient safety [1].
Efforts have been made to prevent misuse of the service in the user instructions, through training provided by the company, and in the design of the user interface [1].
The company has adopted the risk management standard ISO 14971:2019. A risk analysis has been carried out for the service, which will be updated as part of the risk management plan as necessary. [1].
The company has a risk management plan in place that defines the processes and notification policies that guarantee the safety of the product. Potential safety risks have been taken into account in the design of the product and efforts have been made to minimise them. [1].
The company has appointed an officer responsible for the safety of the product [1].
The price of the service is determined by the service package in use, the number of connected devices, and any training and deployment needs [1].
The cost to the end user depends on the configuration of the service provided by the organisation and the pricing scheme adopted by the service provider. The cost may be included in whole or in part, for example, in the home care service fee, and the organisation acquiring the service decides how the customer will be billed for the use of the service. Clients may also purchase the product for their private use (Suvanto Care safety service). In this case, the costs of setting up the service and monthly operating costs are to be borne by the client. [1]
Other notes on costs: [1]
- Additional training for professionals is available for a fee. There are no training costs for individual clients. There is no need to make changes in the premises of the organization purchasing the service.
- No paid integrations are required to use the service.
- Maintenance costs are determined by the service modules in use and the particular device configuration.
- The devices owned by the service provider also include any necessary hardware and software updates.
Cost calculations on the use of the service are available from four wellbeing services counties. The calculations include data on physical and virtual home visits implemented in wellbeing services counties in 2024.
The calculations include, for each wellbeing services county, data on remote home care and home care:
- numberof clients
- numberof visits
- unitprices for the different visit types
- durationof visits (min)
- averagenumber of visits per day per nurse for both visit types.
The company produced the calculations using the MVP (Minimum Viable Product) tool and validated them in collaboration with the wellbeing services counties. [1]
Based on the information provided by the manufacturer, the costs of using the service appear to be reasonable compared to providing a similar service in other ways.
The information security and protection requirement database for purchases by the healthcare and social welfare services, as well as response material delivered by Suvanto Care Oy, have been used in the assessment [1].
Risk management and data security testing
Data security management is based on the ISO 27001 standard. The service is regularly subjected to security testing using automated data security scanners. Risk management capabilities are assessed, and the assessment is actively being maintained. The handling of security incidents and risk consequences management are documented and implemented through log management, vulnerability detection, and an anomaly management process. Data security is being monitored and any anomalies detected are processed in accordance with a pre-defined anomaly process. Third-party software is evaluated from a data security perspective, including a vulnerability assessment, an impact analysis, and a risk assessment.
Log management
Background services log data is automatically collected into the cloud and covers system-level events, faults, and performance data. The application-level access log, including user actions, is separately entered into the database. The logs are stored securely, but centralized log management is not implemented.
User management
The service supports MFA, which can be enabled if the client organisation so wishes. The service makes use of a federated identity solution. User management builds on an existing identity management solution that supports a variety of access management methods. The solution used in the final product is customisable by the client. User management is role-based.
Hardware
The product is a Software as a Service (SaaS) service implemented using Google Cloud services. The service is distributed across data centres operated by multiple providers. Several alarms and devices can be connected to the service, which transmit the collected data in an encrypted form. The user interface of the service works both in a web browser and through iOS and Android applications.
Data protection
All personal data is encrypted when at rest. Data referred to in the General Data Protection Regulation (GDPR) is stored in the EU/EEA. The product has been subject to a data protection impact assessment (DPIA). Encryption algorithms and policies are in line with best practices.
The company acts as the data processor and the client organisation acts as the controller. The data collected about customers is stored for the necessary time in an identifiable form, after which the data can be anonymised and utilised for research purposes. Any other data that can be linked to the client is permanently deleted.
General instructions for procurement
During the procurement phase, you should always contact the organisation’s IT management, data security expert and data protection expert. Discuss with them whether the product in question meets your requirements. In addition, we recommend that the wellbeing services counties use the Security Guide for ICT Procurement of the European Union Agency for Cybersecurity (ENISA) to support their procurement [22].
The Suvanto Care safety service has user interfaces both for professionals and for the older adults and their family members [1].
The professionals’ browser interface works on all platforms with support for Chromium-based browsers [1].
In addition, an iOS and/or Android application is also available for both professionals and family members. For older people, a video tablet is offered, with which messages and video calls can be received. The tablet is restricted to use only for this purpose. [1]
User interface of the video tablet for the older adult
Usability
The persons involved in the testing of the product are representative of the actual end-users of the product. Usability testing has also included users with varying levels of digital skills, and end users external to the company have been involved in the tests. Usability testing reports are available. [1]
According to the company, the service has not been developed directly in accordance with the standards IEC 62366-1:2015 and IEC 60601-1-6:2010; however, it partially meets their requirements [1].
Usability testing has revealed room for development for specialised user groups, such as those suffering from tremors [1].
The organisation purchasing the service is responsible for collecting feedback from end users. It is possible to add a smiley face questionnaire to the video call after the call is completed. The company takes all feedback and development ideas into account in the further development of the service. [1]
Accessibility
Incoming calls via the video tablet can be answered using a button, or the connection can be configured to open automatically [1]. The product’s text content aims to use clear and simple language and a clear text format. Font size and contrast can be increased, and attention has been paid to the use of colours. [1]
According to information provided by the company, users with accessibility needs have been taken into account in the usability and accessibility design of the service and the video tablet as follows [1]:
- Usage without or with limited vision
o Video calling also supports voice-only calls. If needed, the video tablet can be configured for auto-answer, allowing a professional or a family member to open a video connection remotely.
o The product is not compatible with screen readers.
- Usage withoutperception of colour
o Colour vision deficiencies have been taken into account in the design of the functions.
- Usagewith limited reach
o If needed, the video terminal can be configured for auto-answer.
- Usagewith limited manipulation or strength
o If needed, the video terminal can be configured for auto-answer.
- Usage with limited hearingand sign language users
o Incoming calls can be indicated using both visual alerts and high volume.
o Video calls enable the use of sign language in communication or lip reading.
- People with limited Finnish languageproficiency
o Seeing the person’s face supports communication.
o Different language versions are available.
- Usage with limited cognition,language or learning
o Text is designed to be clear and simple, and it is reviewed prior to publication.
o Video calls enable the person’s condition to be observed more accurately than via voice-only calls.
- People with limited dexterity (fine motor impairments)
- If needed, the video terminal can be configured for auto-answer.
o Touch input without a keyboard is enabled via a touch screen with large and clearly identifiable icons.
- Minimize photosensitive seizure triggers
o The product is not suitable for use.
User interfaces of the family members mobile application, the professional mobile application, and the web browser
Usability
The persons involved in the development and testing of the product represent actual home care professionals and other public sector representatives. The service has also been tested with family members of older people. Usability testing has included users with varying levels of digital skills. Usability testing reports are available. [1]
According to the company, the service has not been developed directly in accordance with the standards IEC 62366-1:2015 and IEC 60601-1-6:2010; however, it partially meets their requirements [1].
The company has identified that use of the service may pose challenges for users with limited reach, or limited manipulation or strength [1].
Accessibility
The product’s text content aims to use clear and simple language and a clear text format. Font size and contrast can be increased, and attention has been paid to the use of colours. [1]
According to information provided by the company, users with accessibility needs have been taken into account in the usability and accessibility design of the service and the video tablet as follows [1]:
- Usage without or with limited vision
- Font size can be increased and contrast enhanced.
- Screen reader use is supported.
- Usage without perception of colour
- Colour vision deficiencies have been taken into account in the design of the functions.
- Usage with limited reach
- The product is not suitable for use.
- Usage with limited manipulation or strength
- The product is not suitable for use.
- Usage with limited hearing and sign language users
- Incoming calls can be indicated using both visual alerts and high volume.
- Video calls enable the use of sign language in communication or lip reading.
- People with limited Finnish language proficiency
- Seeing the person’s face supports communication.
- Different language versions are available.
- Usage with limited cognition, language or learning
- The product is not suitable for use.
- People with limited dexterity (fine motor impairments)
- The product is not suitable for use.
- Minimize photosensitive seizure triggers
- The product is not suitable for use.
Users can provide feedback and submit support requests either via a feature in the mobile application or by email. The company takes the feedback into account in the further development of the service. [1]
An accessibility assessment has been conducted for the user interface of the Suvanto Care service video terminal, the browser interface, and the mobile application; the assessment was carried out by the company itself [1].
It is possible to provide feedback on the accessibility of the service via the electronic feedback channel. According to the company, it will respond to feedback within 14 days. [23].
According to the company, the development of the product’s usability and accessibility is an ongoing process. Product changes are released in a controlled manner across different platforms. Changes related to usability and accessibility are recorded in a change log, which is published as part of the release notes. [1]
A free demo version of the service is available to the organisation as part of the deployment process [1].
The service partially meets the technical accessibility requirements defined in the European standard EN 301 549 [24].
The accessibility status is partially described in the service’s accessibility statement, which is available on the company’s website and in the mobile application. The same statement applies to the service’s browser interface and mobile application, as well as the user interface of the video terminal. [23] The accessible user instructions for the service are available in the browser interface and in the mobile applications [1].
The Android application follows the platform’s design guidelines. According to the company, compliance with these guidelines is not relevant for the iOS application. [1]
In the native Android application, support for accessibility features has not been optimised. According to the company, use of these features is not recommended in order to provide the best possible user experience also for professionals. [1]
General instructions for procurement
The procuring organisation must take into account the accessibility requirements laid down by applicable legislation in force at any given time. [24,25,26]
Interoperability
It is possible to integrate the service with other software and patient data systems [1].
Data collected by the service can be transferred or stored in file formats including, but not limited to JSON, CSV, XML, and structured Excel [1].
The service utilises e.g. the authentication interfaces provided by KeyCloak integration as well as a REST API for data transfer [1].
Technical functionality
All source code and configuration files are subject to version management and auditing processes [1].
The company’s testing processes for the product have been defined in advance and are being implemented as part of product development [1].
The company receives and processes any error messages related to the service based on the observations of its own personnel, users, and automatic fault notification [1].
The company monitors the service’s operation proactively to detect potential faults [1].
The company has a plan in case the service is decommissioned [1].
According to the notification of the company, there have been no unforeseen interruptions in the service, and it has not been out of service due to a fault state in the last six months. However, the service has had outages in conjunction with upgrades. The average duration of the outages has been approximately three minutes and these have been scheduled for nighttime. [1]
A service update usually does not cause downtime. A service update usually does not cause downtime. In the event of an outage, the user will be informed in advance and the update will be timed in such a way as to cause as little inconvenience as possible. [1]
An extensive general network disruption may affect service availability [1].
Observations related to artificial intelligence
The service does not currently make use of artificial intelligence. However, the company is planning to make use of artificial intelligence in the future. [1]
Training and product support
In addition to a training support service, the company offers telephone and email support on weekdays from 8 am to 4 pm. Extended support is available from 7 am to 10 pm on weekdays and 9 am to 10 pm on other days. The company also provides 24/7 support when needed. [1]
The company offers training in Finnish or Swedish during the deployment phase [1].
Illustrated, written instructions and video materials are available for the purchasing organisation. The intention is that professionals in the procuring organisation provide guidance to clients in using the product. [1]
Instructions for use of the service are available in Finnish, Swedish, and English [1].
Consumer protection
The company commits to responding to all customer contacts, to answering 95% of incoming phone calls within five seconds, and to responding to written support requests within 24 hours [1].
According to the company, the intended use, content, and price of the product are clearly stated. For clients of a wellbeing services county, the price is communicated when the service is agreed. For self-paying clients, the costs are reviewed before concluding the contract. Additional features and their prices are presented in contracts and quotations. As ordering additional features requires a contract, accidental purchases are not possible. [1]
Clients can familiarise themselves with the use of the product in advance on the company’s website and on the instruction site of the Suvanto Care mobile application [20]. Instruction materials are available as written PDF files and as links to instructional videos. [1]
The product does not contain advertising, promotional offers, or automatically renewing subscriptions [1].
The client can discontinue use of the product during the care process by contacting Suvanto Care customer service or the wellbeing services county contact person. The notice period is determined by the terms of the contract. Care staff can terminate an individual client relationship via the administration panel. [1]
Use of the product does not require support from a healthcare professional, as the instructions have been designed to be simple and illustrated and are suitable for literate users of different ages [1].
Distribution of the product
The service has been used in a number of wellbeing services counties for several years [1].
- The Digi-HTA questionnaire filled out by the company, not public information.
- Activity and sleep–wake rhythm monitoring service; effectiveness evaluation, August 2023. Smoothly at Home project. South Karelia Wellbeing Services County, not public information.
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- Patosalmi T., Kinnunen P., Pulliainen P. 2023. Ikääntyneiden tilannekuva –project. Final Report. South Savo Wellbeing Services County. https://innokyla.fi/sites/default/files/2023-05/Loppuraporttipohja_%20Ik%C3%A4%C3%A4ntyneiden_tilannekuva.pdf. Accessed on 6.5.2026
- Rantalainen M., Vornanen M. Services to Support the Independent Living of the Elderly. Final report. Wellbeing Services County of Central Uusimaa. https://keuh.cloudnc.fi/fi-FI/Toimielimet/Kehittaumlmis_ja_tulevaisuuslautakunta/Kokous_1332024/Tulevaisuuden_sotekeskus_ja_Tulevaisuude(8490). Accessed on 6.5.2026
- Notholm N., Sipola M. 2021. Master’s thesis, UAS. The Involvement and Activity of the Elderly in Remote Home Care in The City of Tornio. Lapland University of Applied Sciences. https://urn.fi/URN:NBN:fi:amk-2021120223433
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- Näsänen K., Paakinaho S. 2026. Master’s thesis, OAMK. Safety and staying connected remotely – Relatives as part of re mote homecare. Oulu University of Applied Sciences. https://urn.fi/URN:NBN:fi:amk-202603164417
- Rautio P. 2025. Bachelor´s thesis, UAS. Kotona asumista turvaavat sensorit: muistisairauteen sairastuneiden ja heidän läheistensä asenteet sensoriteknologiasta. Lapland University of Applied Sciences. https://urn.fi/URN:NBN:fi:amk-2025120532738
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- Sensor technology pilot. Wellbeing Services County of Central Uusimaa. Slide presentation for the network, not public information.
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- National Cyber Security Centre: Information security and data protection requirements for social welfare and healthcare procurements. Available at: https://www.kyberturvallisuuskeskus.fi/en/instructions-and-guides/instructions-and-guides-organisations-and-companies/information-security-and-data-protection-requirements-social-welfare-and-healthcare-procurements Accessed on 6.5.2026
- The European Union Agency for Cybersecurity Procurement Guidelines for Cybersecurity in Hospitals. Available at: https://www.enisa.europa.eu/publications/good-practices-for-the-security-of-healthcare-services. Accessed on 6.5.2026
- Suvanto Care Safetyservice accessibility statement. Available at: https://www.suvantocare.fi/saavutettavuusseloste/#english Accessed on 6.5.2026
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Jari Haverinen, senior planning officer, FinCCHTA
Raija Järvinen, senior planning officer, FinCCHTA
Teemu Mustola, senior planning officer, FinCCHTA